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Policy and Procedure Management

Policy and Procedure Management is a major compliance focus for healthcare provider organizations. Despite this, many hospitals, labs and pharmacies continue to maintain manually-driven systems where document-based policies and standard operating procedures (SOPs), sometimes in paper form, require special intervention to create, update, retrieve and disseminate. Challenges these organizations face in administering manual systems include:

• Managing thousands of document-based policies in various locations and sites -online and in printed binders
• Updates to policies and SOPs are performed manually
• Searching for documents is a manually intensive and time-consuming process
• Ensuring security and privacy of documents is cumbersome and unreliable
• Tracking the latest versions of policies is an arduous task
  • This manual approach to policy and procedure management not only adversely impacts patient safety and privacy, it also risks the organization’s accreditation, regulatory compliance and overall operational effectiveness.