Customers want clear communication about the status of the order, accurate billing, timely receipt and consistent high quality service at every touch point. Any missed opportunity potentially translates to loss of the account.
Unfortunately, while the front-end of your order process may present a pleasant user experience, the back-end is often not quite up to speed. Many Telecom providers continue to rely on siloed processes across the departments involved in the order fulfillment process. Each order is passed along like a baton across the different systems; every pass provides an opportunity for the order to be lost, dropped or botched.
Order to Cash refers to the process of receiving and fulfilling customer sales. This spans multiple steps and departments including order capture, order validation, confirmation, fulfillment, shipping, invoicing and follow-up customer service.
Our industry experts can guide you in making a persuasive case for the use of our Order to Cash solutions, including process optimization, improved operational efficiency, data integrity and greater customer-centricity.
We are often engaged by Communications industry professionals who are:
We help you align every step in the process, ensuring you have an efficient, consistent process with less opportunity for error. The result is reduced revenue leakage, improved processes and more satisfied customers.
Our experts can offer your organization a complete solution to provide you with the following benefits:
Request a free consultation with one of Paragon's leading industry advisors to discuss the best solution for your organization's unique challenges and goals.