Digital Information & Business Consulting Services - Paragon

Paragon’s Business & Technology Services power enterprise wide digital and business transformation. We combine business and industry insights with next-level technology to drive growth for your business.  Our industry-specific solutions boost high performance, connected health, and compliance. We design solutions to fit your needs using a systematic problem-solving approach. We develop strategies to improve the performance of your technology assets so that they optimize support for your core business needs, including lower operating costs, mitigating compliance risk, and improving productivity.

Digital Information Services

  •   Knowledge Management   

    The irony of workplace efficiency applications is that, when used in isolation, they can actually slow your operations down by creating redundant and siloed processes. We design and implement strategic and tactical Knowledge Management Solutions that enable teams to share knowledge across people, processes and technologies more effectively. Our focus is on identifying and addressing business knowledge creation, management, and sharing to allow organizations to achieve key business challenges and outcomes.

    Whether you need strategic or tactical knowledge management support, we can propose a solution and provide real-world examples and models to make a compelling business case for ROI. Our frameworks are entirely customizable. Don’t want to give up your existing applications? We will build around them and incorporate them into an upgraded, complete solution. Want the familiar user-interface and features of Microsoft’s SharePoint or other supporting technologies, but need a more robust collaboration environment? We can create an industrial-strength SharePoint solution that allows greater control and will stand up to corporate and industry-regulated environments.

    We create winning collaboration environments to help businesses maximize their potential.

    Our Knowledge Management Solutions provide many benefits, including:

    • Overall savings in time and money
    • Boosted productivity and innovation as people have easier access to the information and team-members they need to get the job done
    • Accelerated and improved development and delivery of products and services
    • Optimized collaborative business processes, even across geographically-dispersed teams
    • Increased efficiency and access to information
    • Streamlined operations and decision-making
    • Improved compliance with corporate and industry regulations
    • Lower Total Cost of Ownership as siloed applications are consolidated into a single, collaborative platform
    • Increased value and user satisfaction as existing business applications are seamlessly integrated into solutions
    • Improved security, as intellectual property is stored and shared in a more secure, controlled environment

    READ THE NEWS RELEASE

  •   Data Migration   

    Multiple, redundant versions of the same information erode your data integrity and system performance. By cleaning the duplicate information and consolidating disparate sources into a single repository, your organization will enjoy improved compliance and performance.

    Our approach to data migration starts with meticulous and methodical planning to sidestep problems and ensure a successful data transfer. Our unique approach, combined with accelerators, avoid interruption in business operations that can cause significant downtime, loss of data or results in compatibility and performance issues.

    Whether you need a strict migration of data or you requires a conversion process, our approach includes a series of proven steps to ensure a successful migration, including:

    • Selection/Extraction
    • Transformation
    • Integration
    • Assurance
    • Preparation
    • ETL Implementation & Optimization
    • Data Quality Remediation

    Our team can help your organization create an archiving system to facilitate retention of past documentation in case of future regulatory agency inquiry. We also help you ensure secure migration of data with optional retirement of aging systems in favor of more compliance-friendly solutions. We secure faster data speeds and assure protection from potential data loss by backing up data prior to migration.

    Simply put, we help you get the best business results by giving you the best version of your data to work with.

    White Paper: 5 Keys to Successful ECM Migration

  •   Enterprise Content Management   

    Effective ECM works behind the scenes, allowing businesses to focus on what they do best while supporting their increased productivity. Without it, employees struggle to locate the documents they need, waste time rummaging through boxes of paper files that are stored off-site and miss out on collaboration opportunities. Lack of effective ECM can also expose your organization to non-compliance with regulations such as Sarbanes-Oxley, HIPAA and others. If your content management system is ineffective, we have solutions to help.

    Our nationally-recognized ECM experts have been singled out for excellence and innovation in ECM. We deliver customized Enterprise Content Management Solutions that are backed by compelling business cases.

    Our team can help you recognize the following benefits:

    • Declined risk of non-compliance with various laws (HIPAA, Sarbanes-Oxley, etc.)
    • Increased ROI
    • Lower operating costs
    • Reduced IT footprint (from moving legacy system into a new system)
    • Process efficiencies
    • Reduction in paper files (green-friendly, paperless environment possible)
    • Decrease in time wasted looking for files, freeing up time to focus on your business
  •   Enterprise Information Archiving   

    Secure storage of legacy systems’ data and older information, reduce your IT environment portfolio, provide added space for new information, streamline search processes of older data and ensure full compliance with all legal retention requirements for your company.

    As your company continues to grow and expand its operations, the need to streamline searching capabilities and to ensure adequate space for current computing requirements can make information archiving a solid choice for your company.

    Our systematic approach allows you to manage access to and availability of information through a three-step process that incorporates demand management, planning and analysis and execution of your custom archiving plan.

    Our industry experts take pride in utilizing a streamlined approach tailored to your organization.

    Our ability to streamline the implementation of technology with an information archiving methodology to decommission your older information and legacy system data will position your organization for the best possible results.

    Our Information Archiving Solutions offer the following benefits:

    • Improved processing speed of active system
    • Secured long-term storage for older data and legacy systems
    • Increased productivity and faster searching capabilities in active systems
    • Reduced need for new hardware resources and storage space thanks to advanced archiving technologies
    • A template for a governance program template
    • Demand management process to identify and prioritize information systems for archiving
    • Based on EMC InfoArchive technology
    • Implement and optimize a data archival storage solution that keeps your current information easily available while reducing the load on your servers and bandwidth

    White Paper: 5 Ways Structured Archiving Delivers Advantage

  •   Information Governance   

    Secure storage of legacy systems’ data and older information, reduce your IT environment portfolio, provide added space for new information, streamline search processes of older data and ensure full compliance with all legal retention requirements for your company.

    As your company continues to grow and expand its operations, the need to streamline searching capabilities and to ensure adequate space for current computing requirements can make information archiving a solid choice for your company.

    Our systematic approach allows you to manage access to and availability of information through a three-step process that incorporates demand management, planning and analysis and execution of your custom archiving plan.

    Our industry experts take pride in utilizing a streamlined approach tailored to your organization. Our ability to streamline the implementation of technology with an information archiving methodology to decommission your older information and legacy system data will position your organization for the best possible results.

    Our Information Archiving Solutions offer the following benefits:

    • Improved processing speed of active system
    • Secured long-term storage for older data and legacy systems
    • Increased productivity and faster searching capabilities in active systems
    • Reduced need for new hardware resources and storage space thanks to advanced archiving technologies
    • A template for a governance program template
    • Demand management process to identify and prioritize information systems for archiving
    • Based on EMC InfoArchive technology
    • Implement and optimize a data archival storage solution that keeps your current information easily available while reducing the load on your servers and bandwidth

     

  •   Records Management   

    Every corner of your business, from customer service to HR, depends on hardcopy and electronic files to operate smoothly. Records Management supports central business goals including better service, improved organizational decision-making, maximum efficiency, productivity, legal compliance, reduced operating costs and cost avoidance.

    Records Management must be approached with the possibility of future litigation in mind. Legally, your business must comply with information privacy policies, record retention schedules, discovery protocols and other regulations. Inability to quickly access records can damage company reputation and result in high costs from legal fees, fines and inefficient use of resources.

    We provide solutions to meet your operational needs and business goals while giving you peace of mind that your system is built for compliance with federal, state, local and industry standards.

    Our expert consultants create solutions to address the full lifecycle of your electronic records, from creation to disposal. We help records managers ensure compliance and efficiency to support growth across the enterprise.

    Our compliance-oriented business solutions can provide the following benefits:

    • Minimized litigation exposure through advanced eDiscovery processes
    • Enhanced performance in critical business areas through faster, more efficient access to documents
    • Improved management of retention and destruction dates to ensure information is held as long as it needs to be, but no longer than necessary
    • Compliance with statutory and regulatory requirements for archival, audit and oversight activities
    • Cost savings by avoiding unnecessary filing equipment, office space and labor demands of poorly organized and wholly onsite hardcopy records systems
    • Security and protection from internal and external threats, including theft, damage, loss and accidental disclosure
  •   Systems Integration   

    When your employees are spending time duplicating work because information is not readily available across the enterprise, or using workarounds that may lead to huge reporting errors, your problem is not limited to technology. The business’ bottom line suffers from inefficiency and lost opportunities.

    Systems Integration is about providing people and processes with the right information, in the right place at the right time. Behind the scenes, this requires engineering efficient, interconnected systems of electronic data and technology to facilitate that exchange of information. Due to the technical nature of the field, best practices for Systems Integration are constantly evolving. As with all changes made in the context of the enterprise, challenges to implement upgrades are exponentially greater, due to the complexity of the organization.

    Our Systems Integration experts can help you make a business case for the long-term savings created for IT and the greater organization through Systems Integration. 

    Our team of systems integration experts can help you:

    • Reduce the number of applications and systems
    • Automate manual tasks for more efficient use of resources
    • Introduce new services, technology and solutions for improved scalability
    • Integrate distinct systems for cross-system information sharing and improved operational efficiency, such as via Service Oriented Architecture (SOA)
    • Identify a starting point, end point and logical process for universal Systems Integration across the enterprise
  • The irony of workplace efficiency applications is that, when used in isolation, they can actually slow your operations down by creating redundant and siloed processes. We design and implement strategic and tactical Knowledge Management Solutions that enable teams to share knowledge across people, processes and technologies more effectively. Our focus is on identifying and addressing business knowledge creation, management, and sharing to allow organizations to achieve key business challenges and outcomes.

    Whether you need strategic or tactical knowledge management support, we can propose a solution and provide real-world examples and models to make a compelling business case for ROI. Our frameworks are entirely customizable. Don’t want to give up your existing applications? We will build around them and incorporate them into an upgraded, complete solution. Want the familiar user-interface and features of Microsoft’s SharePoint or other supporting technologies, but need a more robust collaboration environment? We can create an industrial-strength SharePoint solution that allows greater control and will stand up to corporate and industry-regulated environments.

    We create winning collaboration environments to help businesses maximize their potential.

    Our Knowledge Management Solutions provide many benefits, including:

    • Overall savings in time and money
    • Boosted productivity and innovation as people have easier access to the information and team-members they need to get the job done
    • Accelerated and improved development and delivery of products and services
    • Optimized collaborative business processes, even across geographically-dispersed teams
    • Increased efficiency and access to information
    • Streamlined operations and decision-making
    • Improved compliance with corporate and industry regulations
    • Lower Total Cost of Ownership as siloed applications are consolidated into a single, collaborative platform
    • Increased value and user satisfaction as existing business applications are seamlessly integrated into solutions
    • Improved security, as intellectual property is stored and shared in a more secure, controlled environment

    READ THE NEWS RELEASE

  • Multiple, redundant versions of the same information erode your data integrity and system performance. By cleaning the duplicate information and consolidating disparate sources into a single repository, your organization will enjoy improved compliance and performance.

    Our approach to data migration starts with meticulous and methodical planning to sidestep problems and ensure a successful data transfer. Our unique approach, combined with accelerators, avoid interruption in business operations that can cause significant downtime, loss of data or results in compatibility and performance issues.

    Whether you need a strict migration of data or you requires a conversion process, our approach includes a series of proven steps to ensure a successful migration, including:

    • Selection/Extraction
    • Transformation
    • Integration
    • Assurance
    • Preparation
    • ETL Implementation & Optimization
    • Data Quality Remediation

    Our team can help your organization create an archiving system to facilitate retention of past documentation in case of future regulatory agency inquiry. We also help you ensure secure migration of data with optional retirement of aging systems in favor of more compliance-friendly solutions. We secure faster data speeds and assure protection from potential data loss by backing up data prior to migration.

    Simply put, we help you get the best business results by giving you the best version of your data to work with.

    White Paper: 5 Keys to Successful ECM Migration

  • Effective ECM works behind the scenes, allowing businesses to focus on what they do best while supporting their increased productivity. Without it, employees struggle to locate the documents they need, waste time rummaging through boxes of paper files that are stored off-site and miss out on collaboration opportunities. Lack of effective ECM can also expose your organization to non-compliance with regulations such as Sarbanes-Oxley, HIPAA and others. If your content management system is ineffective, we have solutions to help.

    Our nationally-recognized ECM experts have been singled out for excellence and innovation in ECM. We deliver customized Enterprise Content Management Solutions that are backed by compelling business cases.

    Our team can help you recognize the following benefits:

    • Declined risk of non-compliance with various laws (HIPAA, Sarbanes-Oxley, etc.)
    • Increased ROI
    • Lower operating costs
    • Reduced IT footprint (from moving legacy system into a new system)
    • Process efficiencies
    • Reduction in paper files (green-friendly, paperless environment possible)
    • Decrease in time wasted looking for files, freeing up time to focus on your business
  • Secure storage of legacy systems’ data and older information, reduce your IT environment portfolio, provide added space for new information, streamline search processes of older data and ensure full compliance with all legal retention requirements for your company.

    As your company continues to grow and expand its operations, the need to streamline searching capabilities and to ensure adequate space for current computing requirements can make information archiving a solid choice for your company.

    Our systematic approach allows you to manage access to and availability of information through a three-step process that incorporates demand management, planning and analysis and execution of your custom archiving plan.

    Our industry experts take pride in utilizing a streamlined approach tailored to your organization.

    Our ability to streamline the implementation of technology with an information archiving methodology to decommission your older information and legacy system data will position your organization for the best possible results.

    Our Information Archiving Solutions offer the following benefits:

    • Improved processing speed of active system
    • Secured long-term storage for older data and legacy systems
    • Increased productivity and faster searching capabilities in active systems
    • Reduced need for new hardware resources and storage space thanks to advanced archiving technologies
    • A template for a governance program template
    • Demand management process to identify and prioritize information systems for archiving
    • Based on EMC InfoArchive technology
    • Implement and optimize a data archival storage solution that keeps your current information easily available while reducing the load on your servers and bandwidth

    White Paper: 5 Ways Structured Archiving Delivers Advantage

  • Secure storage of legacy systems’ data and older information, reduce your IT environment portfolio, provide added space for new information, streamline search processes of older data and ensure full compliance with all legal retention requirements for your company.

    As your company continues to grow and expand its operations, the need to streamline searching capabilities and to ensure adequate space for current computing requirements can make information archiving a solid choice for your company.

    Our systematic approach allows you to manage access to and availability of information through a three-step process that incorporates demand management, planning and analysis and execution of your custom archiving plan.

    Our industry experts take pride in utilizing a streamlined approach tailored to your organization. Our ability to streamline the implementation of technology with an information archiving methodology to decommission your older information and legacy system data will position your organization for the best possible results.

    Our Information Archiving Solutions offer the following benefits:

    • Improved processing speed of active system
    • Secured long-term storage for older data and legacy systems
    • Increased productivity and faster searching capabilities in active systems
    • Reduced need for new hardware resources and storage space thanks to advanced archiving technologies
    • A template for a governance program template
    • Demand management process to identify and prioritize information systems for archiving
    • Based on EMC InfoArchive technology
    • Implement and optimize a data archival storage solution that keeps your current information easily available while reducing the load on your servers and bandwidth

     

  • Every corner of your business, from customer service to HR, depends on hardcopy and electronic files to operate smoothly. Records Management supports central business goals including better service, improved organizational decision-making, maximum efficiency, productivity, legal compliance, reduced operating costs and cost avoidance.

    Records Management must be approached with the possibility of future litigation in mind. Legally, your business must comply with information privacy policies, record retention schedules, discovery protocols and other regulations. Inability to quickly access records can damage company reputation and result in high costs from legal fees, fines and inefficient use of resources.

    We provide solutions to meet your operational needs and business goals while giving you peace of mind that your system is built for compliance with federal, state, local and industry standards.

    Our expert consultants create solutions to address the full lifecycle of your electronic records, from creation to disposal. We help records managers ensure compliance and efficiency to support growth across the enterprise.

    Our compliance-oriented business solutions can provide the following benefits:

    • Minimized litigation exposure through advanced eDiscovery processes
    • Enhanced performance in critical business areas through faster, more efficient access to documents
    • Improved management of retention and destruction dates to ensure information is held as long as it needs to be, but no longer than necessary
    • Compliance with statutory and regulatory requirements for archival, audit and oversight activities
    • Cost savings by avoiding unnecessary filing equipment, office space and labor demands of poorly organized and wholly onsite hardcopy records systems
    • Security and protection from internal and external threats, including theft, damage, loss and accidental disclosure
  • When your employees are spending time duplicating work because information is not readily available across the enterprise, or using workarounds that may lead to huge reporting errors, your problem is not limited to technology. The business’ bottom line suffers from inefficiency and lost opportunities.

    Systems Integration is about providing people and processes with the right information, in the right place at the right time. Behind the scenes, this requires engineering efficient, interconnected systems of electronic data and technology to facilitate that exchange of information. Due to the technical nature of the field, best practices for Systems Integration are constantly evolving. As with all changes made in the context of the enterprise, challenges to implement upgrades are exponentially greater, due to the complexity of the organization.

    Our Systems Integration experts can help you make a business case for the long-term savings created for IT and the greater organization through Systems Integration. 

    Our team of systems integration experts can help you:

    • Reduce the number of applications and systems
    • Automate manual tasks for more efficient use of resources
    • Introduce new services, technology and solutions for improved scalability
    • Integrate distinct systems for cross-system information sharing and improved operational efficiency, such as via Service Oriented Architecture (SOA)
    • Identify a starting point, end point and logical process for universal Systems Integration across the enterprise

Business Services

  •   Business Process Improvement   

    Business process improvement may involve complex groups of inter-related systems, information, workflows and departments. When successfully executed, it can yield significant benefits to an organization in terms of efficiency and cost reduction. The potential for high rewards are great, however so is the potential for missteps. Mismanaged transitions have a high rate of failure, so organizations should proceed with a well-defined plan.

    Our strategic approach is designed to eliminate inefficiency and reduce costs, leading to better business results for your organization. Our Business Process Improvement Services may be narrow in scope or may be used for broad, enterprise-wide initiatives. Our experts are here to help how your activities relate to overall organizational goals and identify necessary skills, roles, technology and techniques to create effective business processes that support better business outcomes for your company’s organizational growth and development.

    Our clients realize the following benefits with Paragon:

    • Increased business agility and responsiveness without increased burden on IT resources (time and cost)
    • Improved efficiency and faster processing times ─ without increasing head count (example: one hour to complete what previously took a full day)
    • Automated manual processes that allow resources to be refocused on more important areas
    • Reduced operating expenses by cutting out inefficiencies (example: 30-50% unit cost reduction)
    • Increase in quality as processes are improved (example: Service Associate studies support tighter focus on client needs and service differentiation)
  •   Change Management   

    Today’s businesses must be nimble and ready to face the constant shifts in organizational dynamics.

    Jobs, systems, business units and even entire companies are subject to transition as they adapt to new technologies and market changes. Those tasked with transition management can experience both excitement and fear. Knowing this upfront helps those responsible for change management to better understand the impact on, and be empathetic to those affected by organizational change.

    Our industry-leading experts are authorities on how to effectively deliver organizational behavior and change management solutions. Through the application of change management best practices, our team can help manage the process and guide you to a successful outcome no matter what changes your organization faces.

    Experience has taught us that getting top-level and stakeholder buy-in is the recipe for success where organizational change is concerned. Through their visible support, organizational leaders and influencers drive greater engagement and participation.

    Our clients realize the following benefits with Paragon:

    • The successful implementation and adoption of new processes and systems
    • Better alignment of leadership to work towards goals and model behaviors which support the transformation
    • Improved employee morale, cooperation and organizational commitment
    • Motivated employees to support achievement of organizational objectives
    • Increased adoption by understanding and responding to corporate culture and employee opinions
    • Improved employee awareness, excitement and interest
    • Greater accountability and ownership of the transformation objectives
  •   Strategy Roadmaps   

    Economic downturns often create a sense of urgency for businesses to begin to maximize their operational efficiency.

    Experienced business leaders are constantly looking for ways to improve and make the most of their resources ─ even when the economy is booming. Whether driven by a need to cut costs, or by pursuit of a competitive advantage, strategy consulting can help plan near-term changes to support organizational goals. While developing a new business strategy can reap great rewards, it also carries great potential risk. So before you invest resources, make sure you have a detailed roadmap to implement the strategy.

    Paragon delivers a highly-structured, methodical approach to improving business performance (in terms of efficiency, growth, resiliency, competitive advantage and bottom line). Businesses can’t afford to be stagnant, but mismanaging change can be just as damaging as doing nothing at all. That’s why we use well-defined, proven approaches to design a custom roadmap to guide you through the process successfully.

    We follow a proven method to articulate your business challenge, with consideration for your people, processes and technologies. We study how the various pieces will be affected by change and try to anticipate potential roadblocks in advance. Then we lay out a plan of execution to move your organization into its future operating model. Strategy Roadmaps are commonly supported by our Change Management Solutions, which we apply as we implement the roadmap to ensure the highest adoption and project success.

    We can help you:

    • Deliver a solid business case with demonstrated potential ROI and tangible outcomes
    • Ensure that common, communicated strategies and organizational frameworks are clear, aligned, integrated and communicated
    • Define quantitative and qualitative benefits, measures and dimensions to drive opportunity assessment
    • Prioritize projects based on business case, strategic alignment and organizational and technical readiness factors
    • Define and build internal organizations – PMO, IT Service Delivery, Centers of Excellence, Vendor Partnerships – to deliver projects and support steady state operations
    • Implement comprehensive change management to ensure organizational awareness, adoption and to up/cross-skill the workforce
  •   Customer Engagement Management   

    Enterprises have more resources, but may lack the agility of smaller entities to implement personalized brand experiences and engaging relationships with customers.

    If you want to retain your market share, you may need to overhaul your marketing communications technology to provide a more customized, B2C-style user experience. Your ability to do that effectively depends on your data, tools, business processes and systems. Gain a competitive advantage with an expertly-coordinated system designed for customer engagement.

    Customer engagement is a powerful marketing tool for the enterprise ─ one that has the potential to make or break your sales revenue. For Paragon, Truly successful Customer Engagement Management provides the answers to these questions:

    What kind of experience are you delivering, and what message are you sending?

    Like all organizations, our clients care about a consistent, positive customer experience at all points of contact. Customer engagement is about recognizing the value of building ongoing relationships to boost customer loyalty and generate new business through expressions of customer satisfaction. Online, customer engagement may take place in multiple channels: discussion forums, social media channels, via email or blogs ─ at any hour of the day. Most importantly, customer engagement is a conversation driven by the customer’s needs, on the channels and devices they choose, at the times convenient for them.

    Our business engagement experts know which technology and channels will deliver the maximum value to your organization. We can make a compelling business case to get leadership on board with the bottom line benefits of a consumer-centric approach. Our information technology expertise ensures that your communications solutions will be as robust as they are user-friendly.

    Our team can help you achieve:

    • Higher rates of customer retention
    • Increased leads and customers
    • Tangible boost in customer satisfaction and engagement
    • Growth in visibility and positive perception of your brand
  •   Customized Client Communications   

    The days when client communications could be successfully handled by an isolated office are long gone. With regulatory requirements weighing heavily on industries, high-volume, multi-channel client communications need to be fully integrated with your company’s other data systems. While compliance demands make optimized client communications mandatory, they are also an important means of maintaining a competitive advantage. Leverage the data you already have to better serve your customers. With a tighter brand-to-customer relationship, you can realize alignment of your business goals and customer satisfaction.

    Paragon provides individualized, targeted, branded and automatic messaging in order to improve your customer experience and minimize your administrative costs. We will help you make a compelling case for the use of our Customized Client Communications Solutions, including improved operational efficiency, data integrity, enhanced compliance and greater customer-centricity.

    We bring together deep domain expertise in Process Management and Technology to provide your company with the following benefits:

    • Greater customer loyalty and retention with improved customer experience
    • Improved brand consistency at every point of communication across all channels
    • Enhanced member onboarding programs
    • Reduced time for downstream communications with prepared templates and collateral
    • Compliance with Content Management Systems (CMS) and applicable regulations
  •   Enterprise Project Portfolio Management   

    Successful Enterprise Project Portfolio Management (EPPM) hinges on measurability and transparency. A consistent framework is the key to separating what works from what doesn’t. You want to focus your resources only on the most successful programs that are best-aligned with your overall business goals. However, it can be challenging to manage performance consistency across large scale investment portfolios without an effective approach.

    By assessing your current portfolio, we can create a custom roadmap to provide you with the tools needed for your success. This roadmap will be designed using a combination of stakeholder feedback and process mapping. It will also integrate a standardized scorecard to track key performance indicators across programs. The tracking and evaluation process will be streamlined for better cross-program comparison and transparency at all stages.

    We bring together deep expertise to provide your company with:

    • Transparent metrics to support strategic decision-making at every step, across your portfolio.
    • Improved manageability for program targets that were previously difficult to meet.
    • Standardized reporting criteria to track finances, time and resources.
    • Clear path to process improvement, across projects and programs.
    • Understand actionable ways to improve efficiency (reduced spend, increased success metrics).
    • Be better prepared to manage current demand and future resource needs.
  •   Information Management   

    Today’s organizations are inundated with large volumes of information. New data and content comes in waves, without pause. Systems that are used to store and organize business information are often a patchwork of various tools and repositories. It doesn’t take much for your information and data to become unmanageable, leaving you exposed to risk of poor usability and non-compliance. How can you rein it all in and gain control? Our Information Management Solutions can help you restore order and functionality to your information systems for improved business performance.

    Our information management services provide the collection, management and distribution of information, which may be in paper, electronic or multi-media format. Enterprise information assets must be stored in a manner conducive to security, regulatory compliance and search. The structures used to organize and house data are increasingly complex, with a wide range of features and functionality. Many organizations continue to use outdated processes and technology simply due to their perceived challenges of moving to a newer system.

    We specialize in creating, managing, harvesting and protecting information assets. We’ll help you extract better business performance from your organization’s information assets through an improved user experience, collaboration, compliance and ROI.

    Our information management solutions provide the following benefits:

    • Better usability, consistency and productivity
    • Significantly reduced exposure to non-compliance
    • Content management system alignment with organizational growth and data needs
    • Elimination of unnecessary storage costs to house hard-copy documents
    • Reduction in IT footprint by migrating legacy systems into an upgraded system
    • Lower operating costs and improved total cost of ownership
  • Business process improvement may involve complex groups of inter-related systems, information, workflows and departments. When successfully executed, it can yield significant benefits to an organization in terms of efficiency and cost reduction. The potential for high rewards are great, however so is the potential for missteps. Mismanaged transitions have a high rate of failure, so organizations should proceed with a well-defined plan.

    Our strategic approach is designed to eliminate inefficiency and reduce costs, leading to better business results for your organization. Our Business Process Improvement Services may be narrow in scope or may be used for broad, enterprise-wide initiatives. Our experts are here to help how your activities relate to overall organizational goals and identify necessary skills, roles, technology and techniques to create effective business processes that support better business outcomes for your company’s organizational growth and development.

    Our clients realize the following benefits with Paragon:

    • Increased business agility and responsiveness without increased burden on IT resources (time and cost)
    • Improved efficiency and faster processing times ─ without increasing head count (example: one hour to complete what previously took a full day)
    • Automated manual processes that allow resources to be refocused on more important areas
    • Reduced operating expenses by cutting out inefficiencies (example: 30-50% unit cost reduction)
    • Increase in quality as processes are improved (example: Service Associate studies support tighter focus on client needs and service differentiation)
  • Today’s businesses must be nimble and ready to face the constant shifts in organizational dynamics.

    Jobs, systems, business units and even entire companies are subject to transition as they adapt to new technologies and market changes. Those tasked with transition management can experience both excitement and fear. Knowing this upfront helps those responsible for change management to better understand the impact on, and be empathetic to those affected by organizational change.

    Our industry-leading experts are authorities on how to effectively deliver organizational behavior and change management solutions. Through the application of change management best practices, our team can help manage the process and guide you to a successful outcome no matter what changes your organization faces.

    Experience has taught us that getting top-level and stakeholder buy-in is the recipe for success where organizational change is concerned. Through their visible support, organizational leaders and influencers drive greater engagement and participation.

    Our clients realize the following benefits with Paragon:

    • The successful implementation and adoption of new processes and systems
    • Better alignment of leadership to work towards goals and model behaviors which support the transformation
    • Improved employee morale, cooperation and organizational commitment
    • Motivated employees to support achievement of organizational objectives
    • Increased adoption by understanding and responding to corporate culture and employee opinions
    • Improved employee awareness, excitement and interest
    • Greater accountability and ownership of the transformation objectives
  • Economic downturns often create a sense of urgency for businesses to begin to maximize their operational efficiency.

    Experienced business leaders are constantly looking for ways to improve and make the most of their resources ─ even when the economy is booming. Whether driven by a need to cut costs, or by pursuit of a competitive advantage, strategy consulting can help plan near-term changes to support organizational goals. While developing a new business strategy can reap great rewards, it also carries great potential risk. So before you invest resources, make sure you have a detailed roadmap to implement the strategy.

    Paragon delivers a highly-structured, methodical approach to improving business performance (in terms of efficiency, growth, resiliency, competitive advantage and bottom line). Businesses can’t afford to be stagnant, but mismanaging change can be just as damaging as doing nothing at all. That’s why we use well-defined, proven approaches to design a custom roadmap to guide you through the process successfully.

    We follow a proven method to articulate your business challenge, with consideration for your people, processes and technologies. We study how the various pieces will be affected by change and try to anticipate potential roadblocks in advance. Then we lay out a plan of execution to move your organization into its future operating model. Strategy Roadmaps are commonly supported by our Change Management Solutions, which we apply as we implement the roadmap to ensure the highest adoption and project success.

    We can help you:

    • Deliver a solid business case with demonstrated potential ROI and tangible outcomes
    • Ensure that common, communicated strategies and organizational frameworks are clear, aligned, integrated and communicated
    • Define quantitative and qualitative benefits, measures and dimensions to drive opportunity assessment
    • Prioritize projects based on business case, strategic alignment and organizational and technical readiness factors
    • Define and build internal organizations – PMO, IT Service Delivery, Centers of Excellence, Vendor Partnerships – to deliver projects and support steady state operations
    • Implement comprehensive change management to ensure organizational awareness, adoption and to up/cross-skill the workforce
  • Enterprises have more resources, but may lack the agility of smaller entities to implement personalized brand experiences and engaging relationships with customers.

    If you want to retain your market share, you may need to overhaul your marketing communications technology to provide a more customized, B2C-style user experience. Your ability to do that effectively depends on your data, tools, business processes and systems. Gain a competitive advantage with an expertly-coordinated system designed for customer engagement.

    Customer engagement is a powerful marketing tool for the enterprise ─ one that has the potential to make or break your sales revenue. For Paragon, Truly successful Customer Engagement Management provides the answers to these questions:

    What kind of experience are you delivering, and what message are you sending?

    Like all organizations, our clients care about a consistent, positive customer experience at all points of contact. Customer engagement is about recognizing the value of building ongoing relationships to boost customer loyalty and generate new business through expressions of customer satisfaction. Online, customer engagement may take place in multiple channels: discussion forums, social media channels, via email or blogs ─ at any hour of the day. Most importantly, customer engagement is a conversation driven by the customer’s needs, on the channels and devices they choose, at the times convenient for them.

    Our business engagement experts know which technology and channels will deliver the maximum value to your organization. We can make a compelling business case to get leadership on board with the bottom line benefits of a consumer-centric approach. Our information technology expertise ensures that your communications solutions will be as robust as they are user-friendly.

    Our team can help you achieve:

    • Higher rates of customer retention
    • Increased leads and customers
    • Tangible boost in customer satisfaction and engagement
    • Growth in visibility and positive perception of your brand
  • The days when client communications could be successfully handled by an isolated office are long gone. With regulatory requirements weighing heavily on industries, high-volume, multi-channel client communications need to be fully integrated with your company’s other data systems. While compliance demands make optimized client communications mandatory, they are also an important means of maintaining a competitive advantage. Leverage the data you already have to better serve your customers. With a tighter brand-to-customer relationship, you can realize alignment of your business goals and customer satisfaction.

    Paragon provides individualized, targeted, branded and automatic messaging in order to improve your customer experience and minimize your administrative costs. We will help you make a compelling case for the use of our Customized Client Communications Solutions, including improved operational efficiency, data integrity, enhanced compliance and greater customer-centricity.

    We bring together deep domain expertise in Process Management and Technology to provide your company with the following benefits:

    • Greater customer loyalty and retention with improved customer experience
    • Improved brand consistency at every point of communication across all channels
    • Enhanced member onboarding programs
    • Reduced time for downstream communications with prepared templates and collateral
    • Compliance with Content Management Systems (CMS) and applicable regulations
  • Successful Enterprise Project Portfolio Management (EPPM) hinges on measurability and transparency. A consistent framework is the key to separating what works from what doesn’t. You want to focus your resources only on the most successful programs that are best-aligned with your overall business goals. However, it can be challenging to manage performance consistency across large scale investment portfolios without an effective approach.

    By assessing your current portfolio, we can create a custom roadmap to provide you with the tools needed for your success. This roadmap will be designed using a combination of stakeholder feedback and process mapping. It will also integrate a standardized scorecard to track key performance indicators across programs. The tracking and evaluation process will be streamlined for better cross-program comparison and transparency at all stages.

    We bring together deep expertise to provide your company with:

    • Transparent metrics to support strategic decision-making at every step, across your portfolio.
    • Improved manageability for program targets that were previously difficult to meet.
    • Standardized reporting criteria to track finances, time and resources.
    • Clear path to process improvement, across projects and programs.
    • Understand actionable ways to improve efficiency (reduced spend, increased success metrics).
    • Be better prepared to manage current demand and future resource needs.
  • Today’s organizations are inundated with large volumes of information. New data and content comes in waves, without pause. Systems that are used to store and organize business information are often a patchwork of various tools and repositories. It doesn’t take much for your information and data to become unmanageable, leaving you exposed to risk of poor usability and non-compliance. How can you rein it all in and gain control? Our Information Management Solutions can help you restore order and functionality to your information systems for improved business performance.

    Our information management services provide the collection, management and distribution of information, which may be in paper, electronic or multi-media format. Enterprise information assets must be stored in a manner conducive to security, regulatory compliance and search. The structures used to organize and house data are increasingly complex, with a wide range of features and functionality. Many organizations continue to use outdated processes and technology simply due to their perceived challenges of moving to a newer system.

    We specialize in creating, managing, harvesting and protecting information assets. We’ll help you extract better business performance from your organization’s information assets through an improved user experience, collaboration, compliance and ROI.

    Our information management solutions provide the following benefits:

    • Better usability, consistency and productivity
    • Significantly reduced exposure to non-compliance
    • Content management system alignment with organizational growth and data needs
    • Elimination of unnecessary storage costs to house hard-copy documents
    • Reduction in IT footprint by migrating legacy systems into an upgraded system
    • Lower operating costs and improved total cost of ownership