Customer Engagement Management Solutions

Enterprises have more resources, but may lack the agility of smaller entities to implement personalized brand experiences and engaging relationships with customers.


If you want to retain your market share, you may need to overhaul your marketing communications technology to provide a more customized, B2C-style user experience. Your ability to do that effectively depends on your data, tools, business processes and systems. Gain a competitive advantage with an expertly-coordinated system designed for customer engagement.

What is Customer Engagement?


Customer engagement is a powerful marketing tool for the enterprise ─ one that has the potential to make or break your sales revenue. Buying decisions (even in the context of B2B) are dependent on personal relationships and experiences, not just price or product quality. Potential clients care about customer reviews. Current clients care about a consistent, positive customer experience at all points of contact. What kind of experience are you delivering?

Customer engagement is about recognizing the value of building ongoing relationships to boost customer loyalty and generate new business through expressions of customer satisfaction. Online, customer engagement may take place in multiple channels: discussion forums, social media channels, via email or blogs ─ at any hour of the day. Most importantly, customer engagement is a conversation driven by the customer’s needs, on the channels and devices they choose, at the times convenient for them. If you’re not present, what message are you sending?

We deliver Customer Engagement Management Solutions to businesses in a few select industries:

Communications | Financial Services | Insurance | Life Sciences

 


Who Can Benefit from Customer Engagement Management Solutions?

We are typically engaged by those responsible for marketing and consumer relationships and support those who may be:

  • Charting a path for a B2C experience in a historically B2B industry
  • Boosting the company’s brand image as customer-friendly
  • Trying to build personal, long-term relationships with customers to retain their business
  • Creating an optimal brand experience for customers, throughout the customer lifecycle
  • Working to increase customer satisfaction
  • Supporting revenue growth
  • Struggling to implement current best-practice strategies with legacy software and systems

 

How We Help Manage Your Customer Engagement

Our business engagement experts know which technology and channels will deliver the maximum value to your organization. We can make a compelling business case to get leadership on board with the bottom line benefits of a consumer-centric approach. Our information technology expertise ensures that your communications solutions will be as robust as they are user-friendly.

Our strategy includes a methodical assessment of your current state across the organization. After identifying needs and redundancies, we help you dump outdated tools and systematically implement technology that will better support your goals.

Our Team Can Help You:

  • Present automated tools for personalized, targeted communications and marketing
  • End compartmentalized data and create a universal customer database to serve the entire enterprise
  • Implement systems that deliver the reporting data and segmentation functionality you need for a successful customer experience
  • Provide training on the latest technologies, techniques and strategies for B2C-style marketing and customer relationship building

We enable better business results by implementing solutions designed for customer retention and new business growth. Engaging with us will allow you to see results such as:

  • Higher rates of customer retention
  • Increased leads and customers
  • Tangible boost in customer satisfaction and engagement
  • Growth in visibility and positive perception of your brand
Need Help Finding the Right Solution?

Request a free consultation with one of Paragon's leading industry advisors to discuss the best solution for your organization's unique challenges and goals.

Request a Free Consultation Now

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