Business Process Improvement

Business process improvement may involve complex groups of inter-related systems, information, workflows and departments.


When successfully executed, it can yield significant benefits to an organization in terms of efficiency and cost reduction. The potential for high rewards are great, however so is the potential for missteps. Mismanaged transitions have a high rate of failure, so organizations should proceed with a well-defined plan. 

What is Business Process Improvement?


Business process improvement is a strategic approach designed to eliminate inefficiency and reduce costs, leading to better business results. Business Process Improvement solutions may be narrow in scope or may be used for broad, enterprise-wide initiatives. We deliver Business Process Improvement solutions to businesses in the following industries:

Communications | Financial Services | Insurance | Life Sciences


Our solutions can be applied to achieve a wide range of organizational goals, such as:

  • Transitioning to provide a consistent, enterprise-wide service experience across business functions
  • Evolving to provide a higher level of effectiveness based on current resources
  • Increasing service transparency to support business process excellence

Who Can Benefit From Business Process Improvement Solutions?

We are typically engaged by those responsible for operations and budgets either for the entire organization or for a specific line of business who might be:

  • Responsible for improving operational efficiency
  • Concerned with managing and cutting costs
  • Growing a business
  • Tasked with improving process completion time and reducing investment in resources (including manual labor)
  • Looking for quicker data processing

How We Improve Your Business Processes

Our business process optimization experts can help clarify how your activities relate to overall organizational goals.

Our Team Can Help You:

  • Conduct Service Associate studies to identify optimization opportunities at the service delivery level
  • Use a Center of Excellence service model to balance cost, labor, location and time trade-offs for service delivery
  • Identify necessary skills, roles, technology and techniques to create effective business processes that support organizational growth and development
  • Apply consistent standards and processes across the enterprise (or within the project scope)
  • Align new technologies and processes with business goals
  • Implement change using a change management program designed to secure employee buy-in
  • Advocate for support from management to enhance likelihood of success

We help you gain a competitive advantage by drastically improving process performance. We design process improvement strategies with your business goals in mind. Our scalable solution can expand and grow with your business and help you realize the following benefits:

  • Increased business agility and responsiveness without increased burden on IT resources (time and cost)
  • Improved efficiency and faster processing times ─ without increasing head count (example: one hour to complete what previously took a full day)
  • Automated manual processes that allow resources to be refocused on more important areas
  • Reduced operating expenses by cutting out inefficiencies (example: 30-50% unit cost reduction)
  • Increase in quality as processes are improved (example: Service Associate studies support tighter focus on client needs and service differentiation)
Need Help Finding the Right Solution?

Request a free consultation with one of Paragon's leading industry advisors to discuss the best solution for your organization's unique challenges and goals.

Request a Free Consultation Now

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