As leading enterprises today push to pursue hybrid IT strategies and big data infrastructures, the utilization of IT managed services is on the rise. In order to be successful, today's competitive enterprises must optimize technology at every turn, employing the most effective technologies, tools and techniques to develop a streamlined organization.
Today's Managed Service Provider (MSP) delivers managed IT services in the form of network, application, software, mobile technologies and e-management services and strategies to businesses of all sizes.
What trends are powering managed services for the competitive enterprise today?
Public Cloud & Robotic Automation: Much of the recent innovation in managed services has taken place around the public cloud, with MSPs and solution providers looking for ways to differentiate offerings. Some MSPs have focused on streamlining the customer transition to cloud and digital technologies, while others have rolled out robotic automation platforms and analytics around unified communications. As Forrester has reported, developing a realistic and achievable cloud strategy is far from easy. Different cloud models like software-as-a-service (SaaS) and infrastructure-as-a-service (IaaS) have very different dynamics and implications for the business enterprise.
Protecting & Storing Big Data: Keeping data safe and finding new ways to use that data for analysis and decision-making are at the top of the technology to-do list for all enterprises. Direct-attached storage and private cloud are burgeoning markets for MSPs, since digital storage needs are growing exponentially and the equipment requires specialized knowledge to configure, optimize and maintain. Managing the exponential growth of data results in greater, more efficient data access and investment in IT innovation - this is a driving trend for managed services today. Malware, hacking, loss of data due to breaches or natural disasters - all of this, and much more, weighs on today's CIO and enterprise leadership. Managed IT services allow for an enterprise to operate with 24/7 security to mitigate risks and, if a situation arises, restore operational processes and data integrity with speed.
Boosting Technology Infrastructure: Companies of all sizes now view technology more as a primary vehicle for achieving business objectives and less as a support mechanism for day-to-day operations. For many enterprises, the strategic goals that can be met through technology reflect both the current realities they face and future possibilities for increased efficiency. For example, by adding an archive technology solution, organizations can preserve the value of enterprise information, satisfy retention policies, ensure regulatory compliance, and provide controlled access to authorized users.
Managing Mobility: Mobile continues to dominate as the escalation of mobile devices within businesses grows. Today, the practice of optimizing mobility solutions across diverse industry verticals to gain competitive advantage is very real. Moreover, the emergence of BYOD has further introduced diverse mobile platform devices within organizations, increasing collaborative interoperability, customer service and overall operational efficiency. Managing the cloud - managing enterprise mobility - is a key concern of progressive businesses today - and an increasingly expansive and driving trend in managed services.
Business technology is changing every day.
Yesterday the concerns driving enterprises included mainframes and standard architectures. Today, growing enterprises are faced with a complexity of choices when it comes to software implementation and infrastructure technologies - not least of which is cloud adoption. Technology providers leverage - opportunity - to today's diverse, ever-mobile business landscape. Managed services provide a bridge, connecting today's rapidly growing enterprise to new levels of operational functionality, efficiency, security and growth.