healthcare.payer.communicationsCRANFORD, NJ – Paragon Solutions, an advisory consulting and systems integration firm, helps health plan payers meet new Summary of Benefits and Coverage (SBC) template regulations and improve SBC communications by implementing the web-based enterprise platform EMC Document Sciences xPression.

Earlier this year, the Department of Labor (DOL) announced that the new SBC template and related documents, published in proposed regulations on December 22, 2014, are delayed until 2016.

Plan sponsors were encouraged to ensure that their SBCs for Fall 2015 open enrollment are up to date in light of the emerging SBC compliance requirements. Changes to the SBC template are aimed at reducing duplication and enforcing a streamlined delivery of required information, packaged in a compact, four-page template. 

For today’s health plan payers, ensuring the ability to set up a data-driven master SBC template that can be easily changed is essential to avoid cumbersome and expensive manual processes.

  • EMC Document Sciences xPression Enterprise Edition empowers organizations to develop and execute an enterprise-wide strategy to enhance customer experience through multi-channel customer communications.
  • xPression Enterprise Edition allows organizations to generate multi-channel communications on-demand, interactively, via workflow, and in high-volume batch. The software suite contains all the components necessary to generate effective communications including authoring, administration, and development tools.
  • xPression consolidates disparate document generation systems and integrates fully with enterprise systems and departmental applications, allowing organizations to quickly and cost-effectively produce communications in a variety of formats.

“With xPression Enterprise Edition, organizations have a single solution to generate timely, accurate, and personally relevant customer communications either on-premise or via EMC Managed Services OnDemand, a secure, state-of-the-art private cloud environment,” reports Erik Raper, Senior Vice President, Business Technology Integration Advisory & Strategy at Paragon Solutions. “With an automated approach to content management, health plan payers seeking to comply with the SBC template modifications can successfully deliver on the full potential of automated SBC communications.”

About Paragon Solutions

Paragon Solutions is an advisory consulting and systems integration firm that specializes in enterprise information management to help clients leverage information assets for better business results. The company does this through its industry practices, solution accelerators and specialized technology competencies that help clients achieve operational efficiency, business scalability and regulatory compliance.

Paragon works with businesses that are focused in a few key industries − communications, financial services, healthcare, insurance, and life sciences. The industry-focused practices work with Paragon’s competency groups to address today’s client concerns in Process Optimization, Information Management, Information Governance and Information Integration. For more information, please visit the Paragon website at, or call 1.800.462.5582.

Press Contact:
Erik Raper
Paragon Solutions
(908) 653-3016