Regardless of the business focus, whether insurance, financial services, or healthcare, capture is an increasingly vital driver of doing business better right now.
According to AIIM's free whitepaper Dynamic Capture: Empowering the Mobile Workforce, extending our reach to capture physical information beyond paper, are mobile devices fully equipped with cameras capable of photography, video, audio, and even capturing paper when applicable – and, of course, capturing signatures. Today, we can capture anything from anywhere at anytime, and upload it to applications that are managed in-house or in the cloud.
AIIM defines document and content capture as the set of technologies and services required to capture documents and information from documents — paper, microfilm, fax, and electronic — in order to process the content of the documents in a form that meets the need of the repository or business application being served.
As such, it represents a vital capability, powering enterprises to transition to competitive, progressive digital organizations capable of supporting and advancing a growing mobile workforce. With enabling technologies from image capture to recognition technologies capable of Optical Character Recognition (OCR), Intelligent Character Recognition (ICR) and Magnetic Ink Character Recognition (MICR), effective capture workflows for managing documents and elevating enterprise-wide information-based processes are on the rise.
As you read this article, more and more organizations are addressing a multi-channel approach to capture, identifying areas of opportunity to deploy the latest process automation technologies and practices to capture enterprise information to feed today's mobile workforce.
Why the rush to leverage capture workflows?
Think about it. The bulk of today's business documents are now electronic, arriving at an enterprise through multiple channels and may be directed to isolated repositories where they run the risk of poor communication with other systems.
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This is a tough reality for enterprises operating in industries with a high volume of document processing and strict regulatory requirements.
Right now, businesses in diverse markets are receiving tens of thousands of inbound communications via mail and email every week. In the case of the insurance market, for example, documents ranging from enrollment forms to member applications, time-sensitive claim forms and other critical customer correspondence must be processed in an organized and expedited fashion.
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What's the worry?
- In many instances, organizations use manual, labor-intensive processes for sorting and routing these documents to their respective business groups, which risks exposure to security concerns and can ultimately result in non-compliance and litigation risk.
- Document capture systems enable organizations of all sizes to take information from electronic, faxed, and paper sources and turn these documents into usable, digital content that is ready to be accessed, stored, shared, and worked on throughout every level of the organization.
- The implementation steps for data capture technology can include analysis and design, construction, validation, and deployment, with development of test cases and samples.
Capture Workflows for Mobile Workforces
Capture workflows are an efficient and standardized approach to managing and maintaining an organization’s massive document volume.
Deploying a capture solution framework allows organizations to handle large volumes of incoming documents by eliminating costly manual operations. A rules-based, automated processing solution that enables organizations to digitally capture, classify, index and electronically distribute, physical and electronic documents faster and more efficiently is the direction today's enterprises are taking to transition from traditional to digital organizations. With workforces increasingly going mobile, this is a very good thing.
Are you feeding your mobile workforce? With capture workflows, content can be received from many sources including mail, email, scanners, faxes, multifunctional printers, network directories and more. Why not transition to a better way to do business in today's digital environment?