Many organizations recognize the need to improve their business processes and the benefits that result from process automation.
Research shows that it is quite clear that many business leaders understand now more than ever before, that information and process form an integrated component of business operations as a whole.
According to AIIM, a leading non-profit association dedicated to nurturing, growing and supporting the information management community, there is a growing realization that when something is changed in the way information is managed, it inherently impacts the associated business processes and the way people work and interact with that information. Likewise, when process is changed, it will impact worker interactions with each other and with business information.
The simple truth is that content without process goes nowhere and process without content serves no purpose.
In AIIM's new white paper, Process Improvement and Automation 2016, 486 individual members of the AIIM community between March 2016 and April 2016 shared their views on components of process improvement and automation.
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What did AIIM discover?
- The majority of respondents see BPM as the combination of a systematic approach to improving business processes (97%) and workflow or BPM technology (79%). 66% see BPM as change management.
- Forty-eight percent of respondents say they are vaguely familiar or have no clear understanding of BPM. 18% say it is well understood and embraced in their organizations.
- Nearly a third of respondents say there is no one directly responsible for ownership of their processes. 58% say they have process owners.
- Fifty-five percent of respondents say BPM is significant (38%) or imperative (17%) for their business. For 14% there is little to no importance placed on BPM.
- Stuck-in-process is the biggest operational problem for 58% of respondents. For 46% it has to deal with compliance errors.
- According to 32% of respondents, BPM projects are driven departmentally. For 31% BPM project are driven from the top down.
- Outsourcing of payroll and benefits is routine for 35% of respondents. Outbound mail and print are routinely outsourced for 30%.
- Process governance policies are in place for 48% with 14% of those respondents indicating they are enterprise-wide. For 18%, there are no process related policies at all.
- Analytics and reporting are considered mandatory for 64% of respondents. User defined process mapping and modification is the top requirement for 51%.
- Mobile and cloud support are seen as important for 67% of organizations. Production of executable files is considered irrelevant (47%).
- Audit trails and executed process must be secured for 89% of respondents. Security over performance metrics and reporting is key for 74%.
Studying Business Process Optimization
Given the growing sense of importance and need for BPM, attention is turning today to how well BPM is truly understood by the users and business leaders - and the focus they have on solving business problems through process improvement and automation.
There is also a commitment that is more and more being made to continuously improve business processes as an ongoing effort, rather than approach it as a singular project. Why? Ongoing improvement should be an embedded part of the business culture with periodic assessments to identify additional areas for improvement and automation as a follow-up to project completion.